# Home Voice Out is a text-to-speech extension for Chrome and Edge. Voice Out reads webpages, Google Docs, PDFs, and ebooks aloud. Use this help center to install Voice Out, use its features, and find answers to your questions. ## What Voice Out does {% hint style="success" %} 1. **Reads pages aloud.** Voice Out finds the main text on a page and reads it. 2. **Reads many formats.** Voice Out reads webpages, emails, Google Docs, PDFs, and ebooks in online readers such as Google Play Books and Libby. Voice Out reads text that it can find on the page. It cannot read text in images. 3. **Many voices and languages.** Use your browser's voices free of charge, or upgrade to Premium for more than 100 natural-sounding voices in more than 60 languages. 4. **Controls for your listening.** Set the speed from 0.3x to 3x, and set the pitch and volume. 5. **Text highlighting.** The Voice Out pop-up highlights the text that Voice Out reads. 6. **Custom voices.** Use voices from your own OpenAI, Google, Amazon, IBM, Nvidia, or Microsoft Azure account. 7. **Accessibility.** Voice Out helps persons with dyslexia, persons with visual impairments, and persons who learn better when they listen. 8. **Keyboard shortcuts.** Push `Alt + P` (`Option + P` on Mac) to start or pause the reading. {% endhint %} Voice Out is for: * **Students:** Listen to study material and lecture notes. * **Professionals:** Review documents while you do other tasks. * **Writers:** Listen to your draft to find errors. * **Language learners:** Hear the correct pronunciation of text in your new language. * **All persons who prefer to listen:** Listen to articles, blogs, and books. ## Start here {% content-ref url="/pages/CyH2xJQs9yWJ1S8BYNav" %} [Getting Started](/introduction/quickstart) {% endcontent-ref %} ## Voice Out Premium {% content-ref url="/pages/ic3AlhxRoIKACSiMNtW2" %} [Voice Out Premium Guide](/premium/voice-out-premium-guide) {% endcontent-ref %} ## Frequently asked questions {% content-ref url="/pages/3OFFoksGkwwPlJH1OGun" %} [How to activate Voice Out Premium on a new computer/profile?](/help/account-and-billing/how-to-activate-voice-out-premium-on-a-new-computer-profile) {% endcontent-ref %} {% content-ref url="/pages/lJZF4s26rD079c8wMP2S" %} [How to enable Voice Out on local file URLs?](/help/features/how-to-enable-dictation-on-local-file-urls) {% endcontent-ref %} {% content-ref url="/pages/e6YYi3m2suhcPPgIIttI" %} [How to enable Voice Out in Incognito Mode?](/help/features/how-to-enable-voice-out-in-incognito-mode) {% endcontent-ref %} ## Support and updates If you have a question or a problem, send an email to .\ To see the new features, go to . # Getting Started Install Voice Out and listen to your first page in two minutes. Voice Out is a text-to-speech extension. It reads webpages, Google Docs, PDFs, and ebooks aloud. Use this guide to install Voice Out and listen to your first page. ## Install Install Voice Out from one of these stores: * [Chrome Web Store](https://chromewebstore.google.com/detail/voice-out-text-to-speech/jmodgcjbfcmningbahdmedofbabejbba) (Chrome and other Chromium browsers) * [Edge Add-ons](https://microsoftedge.microsoft.com/addons/detail/voice-out-texttospeech/nifjgghcgeamdimakoafnacgkegmemmm) (Microsoft Edge) After you install Voice Out, the setup page opens. Follow the steps on the setup page to log in and pin the extension. ## Pin the Voice Out button Pin the Voice Out button to start Voice Out quickly. 1. Click the extensions icon Extensions icon to the right of the address bar. 2. Find **Voice Out** in the list. 3. Click the pin icon Pin icon next to **Voice Out**. The Voice Out button Voice Out icon is now to the right of the address bar. ## Listen to a page 1. Open the page that you want to listen to. 2. Click the Voice Out button.\ You can also push `Alt + P` (`Option + P` on Mac). Voice Out starts to read the page immediately. The Voice Out pop-up shows the text and highlights the part that Voice Out reads. {% hint style="info" %} To listen to only a part of a page, select the text before you click the Voice Out button. {% endhint %} ## Control the playback Use the buttons at the top of the Voice Out pop-up: | Button | Action | | ------- | -------------------------------------------------------------------------------------- | | Play | Starts or continues to read. | | Pause | Pauses the reading. | | Stop | Stops the reading. | | Forward | Goes to the next part of the text. | | Rewind | Goes to the start of the current part. Click again quickly to go to the previous part. | To start to read from a different paragraph, click that paragraph in the Voice Out pop-up. Voice Out continues to read when you go to a different tab or close the pop-up. ## Read selected text with the right-click menu 1. Select text on a page. 2. Right-click the selected text. 3. Click **Voice Out selected text**. ## Keyboard shortcuts | Shortcut | Action | | ------------------------------- | ---------- | | `Alt + P` (`Option + P` on Mac) | Play/Pause | | `Alt + O` (`Option + O` on Mac) | Stop | | `Alt + .` (`Option + .` on Mac) | Forward | | `Alt + ,` (`Option + ,` on Mac) | Rewind | To change the shortcuts, go to `chrome://extensions/shortcuts`. ## Change the voice and speed 1. Right-click the Voice Out button, then click **Options**. 2. In the **General** section, select a **Voice**. Click **Test Voice** to hear it. 3. In the **Audio Controls** section, set the **Speaking Rate**, **Pitch**, and **Volume**. The speed range is 0.3x to 3x. You can also change the speed in the Voice Out pop-up: click the speed value in the left sidebar. {% hint style="info" %} Some browser voices do not operate correctly at speeds higher than 2x. For high speeds, use a premium voice. {% endhint %} ## Next steps * To get natural-sounding voices, refer to [Upgrade To Premium](/premium/upgrade-to-premium). * To use voices from your own OpenAI, Google, Amazon, or Microsoft account, refer to [Enable Custom Voices](/introduction/enable-custom-voices). # Enable Custom Voices Use voices from your own Amazon, Google, IBM, Nvidia, OpenAI, or Microsoft Azure account. If you have an account with a text-to-speech provider, you can use its voices in Voice Out. You use your own API key, and the provider sends the bill to you. {% hint style="info" %} Custom voices do not use Voice Out premium credits. You do not need Voice Out Premium to use custom voices. {% endhint %} Voice Out supports these providers: * Amazon Polly * Google Wavenet * IBM Watson * Nvidia Riva * OpenAI * Microsoft Azure ## Step 1: Open the Custom Voices settings 1. Right-click the Voice Out button, then click **Options**. 2. Go to the **Advanced** section. 3. Click **Configure Custom Voices**. You can also open the **Voice** list and click **Enable Custom Voices** at the bottom of the list. ## Step 2: Type your credentials Type the credentials for your provider: | Provider | Credentials | | --------------- | ------------------------------------------------------------------------------------------------ | | Amazon Polly | Access key ID and secret access key | | Google Wavenet | API key | | IBM Watson | API key and URL | | Nvidia Riva | URL of your Riva TTS proxy server | | OpenAI | API key. If you use a different endpoint, also type the API URL. | | Microsoft Azure | `SPEECH_REGION` (the Azure region of your Speech service) and `SPEECH_KEY` (your Speech API key) | Voice Out tests your credentials before it saves them. If the test is satisfactory, Voice Out shows the number of voices that it enabled. If the test fails, Voice Out shows an error. Examine the credentials and try again. {% hint style="warning" %} For Google, the **Include Google Studio voices** option gives you more voices. Google Studio voices cost approximately 10 times more than Wavenet voices. {% endhint %} For IBM Watson and Nvidia Riva, your browser asks for permission to connect to the URL. Click **Allow**. ## Step 3: Select a custom voice 1. Go to the **General** section of the Settings page. 2. Click the **Voice** list. 3. Select a voice from your provider. 4. Click **Test Voice**. ## Disable a provider To disable a provider, delete its credentials in the **Custom Voices** settings. {% hint style="info" %} Voice Out keeps your API keys in your browser storage. Voice Out does not copy them to a different computer. {% endhint %} # Upgrade To Premium Learn what Voice Out Premium gives you, what it costs, and how to upgrade. Voice Out is free. The free plan reads webpages, emails, Google Docs, and PDFs with your browser's built-in voices. Voice Out Premium adds natural-sounding voices and more features. ## What Premium gives you | Feature | Free | Premium | | ------------------------------------------------------- | --------- | --------- | | Your browser's built-in voices | Unlimited | Unlimited | | Read webpages, emails, Google Docs, and PDFs | Yes | Yes | | Speed, pitch, and volume controls | Yes | Yes | | Text highlighting in the Voice Out pop-up | Yes | Yes | | 100+ natural-sounding premium voices in 60+ languages | No | Yes | | 400,000 premium credits each month | No | Yes | | Reader: upload files and listen on your phone or tablet | No | Yes | | Pronunciation rules | No | Yes | | Credit packs | No | Yes | | One subscription on all the devices where you log in | No | Yes | For instructions about each Premium feature, refer to the [Voice Out Premium Guide](/premium/voice-out-premium-guide). ## Prices | Plan | Price | | ------- | ----------------------------- | | Monthly | $6 each month | | Yearly | $48 each year ($4 each month) | The two plans give you the same features. You can pay with PayPal, or with Visa, Mastercard, American Express, and most other debit and credit cards. {% hint style="success" %} **30-day money-back guarantee.** If Premium is not correct for you, send an email to not more than 30 days after your purchase. We give you a full refund if you used fewer than 2,000 premium credits. {% endhint %} ## Upgrade to Premium 1. Open the Premium page: . 2. Select the **Monthly** plan or the **Yearly** plan. 3. If the page asks you to log in, log in or make a free account.\ Voice Out connects Premium to your account. This lets you use Premium on all your devices. 4. Complete the payment. 5. Make sure that Premium is active. Refer to [Activate Premium](/premium/activate-premium). 6. Select a premium voice. Refer to [Premium voices](/premium/voice-out-premium-guide#premium-voices). {% hint style="warning" %} Voice Out does not change your voice automatically after you upgrade. You must select a premium voice. If you do not, Voice Out continues to use your browser's built-in voice. {% endhint %} ## Related articles * [Activate Premium](/premium/activate-premium) * [Voice Out Premium Guide](/premium/voice-out-premium-guide) * [Credit Packs](/credit-packs) # Activate Premium Make sure that Voice Out Premium is active in your browser. When you upgrade, Voice Out activates Premium in your browser automatically. Use this procedure to make sure that Premium is active. ## Examine the Premium status 1. Click the Voice Out button to the right of the address bar. 2. Click the **Account** tab. 3. Look for the text **Premium Activated**. If you see **Premium Activated**, Premium is active. You do not have to do more steps. ## Activate Premium manually If you do not see **Premium Activated**, do these steps: 1. Open the activation page: . 2. If the page asks you to log in, log in with the account that you used to upgrade. 3. Wait for the page to find Voice Out. The page activates Premium automatically. {% hint style="info" %} You must activate Premium one time in each browser profile. To use Premium on a different computer or browser profile, refer to [How to activate Voice Out Premium on a new computer/profile?](/help/account-and-billing/how-to-activate-voice-out-premium-on-a-new-computer-profile) {% endhint %} ## Next step Read the [Voice Out Premium Guide](/premium/voice-out-premium-guide) to learn how to use each Premium feature. # Voice Out Premium Guide Learn how to use each feature that Voice Out Premium unlocks. This guide tells you how to use each Voice Out Premium feature. Before you start, make sure that you did these two steps: 1. Upgrade to Premium. Refer to [Upgrade To Premium](/premium/upgrade-to-premium). 2. Activate Premium in your browser. Refer to [Activate Premium](/premium/activate-premium). Voice Out Premium unlocks these features: 1. [Premium voices](#premium-voices) 2. [Premium credits](#premium-credits) 3. [Reader](#reader) 4. [Open in Web App](#open-in-web-app) 5. [Pronunciation rules](#pronunciation-rules) 6. [Credit packs](#credit-packs) 7. [All your devices](#all-your-devices) ## Open the Settings page You set most Premium features on the Voice Out Settings page. To open the Settings page, do these steps: 1. Right-click the Voice Out button to the right of the address bar. 2. Click **Options**. The Settings page shows **Premium Activated** at the top right when Premium is active. ## Premium voices Premium gives you more than 100 natural-sounding voices in more than 60 languages. Premium voices sound much more natural than your browser's built-in voices. They are better for long periods of listening. {% hint style="warning" %} Voice Out does not select a premium voice automatically. After you upgrade, Voice Out continues to use your old voice. You must select a premium voice. {% endhint %} To select a premium voice, do these steps: 1. Open the Settings page. 2. In the **General** section, click the **Voice** list. 3. Find the **Premium Voices** group.\ To find a voice quickly, type a name or a language in the search box. 4. Click a voice. 5. Click **Test Voice** to hear the voice. 6. If you do not like the voice, select a different voice. Then click **Test Voice** again. To listen to samples of all premium voices, go to . {% hint style="info" %} To find a voice again quickly, click the star next to the voice. Voice Out shows your starred voices in the **Favorites** group at the top of the list. {% endhint %} Voice Out keeps a different speed for each voice. When you change the voice, examine the **Speaking Rate** again. ## Premium credits Premium voices use premium credits. Premium gives you 400,000 premium credits each month. * A premium voice uses one credit for each character that it reads. * Some of the highest-quality voices use two credits for each character. * Your browser's built-in voices and offline voices do not use credits. * Your monthly credits reset one time each month. As an example, one page of text has approximately 3,000 characters. Thus, 400,000 credits are sufficient for approximately 130 pages each month. To see the credits that you used, go to your account page: . If you use all your monthly credits, Voice Out opens the credit packs page. Refer to [Credit packs](#credit-packs). ## Reader The Reader is a web app that reads your files aloud with your premium voices. The Reader operates in a web browser. Thus, you can use it on your phone or tablet, where you cannot install extensions. The Reader accepts these types of files: * PDF * Word (DOC and DOCX) * EPUB * TXT, RTF, and ODT The maximum file size is 50 MB. To listen to a file in the Reader, do these steps: 1. Go to . 2. If the page asks you to log in, log in with the account that you used to upgrade. 3. Upload your file. 4. Open the file, then click play. The Reader keeps your files in your account. You can start a file on your computer and continue on your phone. {% hint style="info" %} To open the Reader from the extension, open the Settings page. Then click **Reader** at the top of the page. {% endhint %} ## Open in Web App You can send a webpage to the Reader. This is useful when you want to continue to listen to an article on your phone. To send a webpage to the Reader, do these steps: 1. Open the webpage. 2. Click the Voice Out button to the right of the address bar. 3. In the Voice Out pop-up, click **Open in Web App** in the left sidebar. Voice Out saves the text of the page to the Reader and opens it in a new tab. ## Pronunciation rules Text-to-speech voices sometimes say words incorrectly. For example, a voice can spell "SQL" letter by letter. A pronunciation rule tells Voice Out how to say a word. | Text | Pronunciation | | ---- | ------------------------- | | SQL | sequel | | i.e. | that is | | e.g. | for example | | w3c | World Wide Web Consortium | To add a pronunciation rule, do these steps: 1. Open the Settings page. 2. Go to the **Pronunciation Rules** section. 3. Under **Custom Rules**, click **Add Rule**. 4. In **Text**, type the word that Voice Out says incorrectly. 5. In **Pronunciation**, type the word as Voice Out must say it. 6. Click **Add Rule**. For all the data about pronunciation rules, refer to [Pronunciation Rules](/premium/pronunciation-rules). ## Credit packs If you use all your monthly credits, you can buy credit packs. Each pack gives you 400,000 credits for $4. Pack credits do not expire. Voice Out uses pack credits only after you use all your monthly credits. To buy credit packs, go to . For more data, refer to [Credit Packs](/credit-packs). ## All your devices One Premium subscription operates on all the computers and browser profiles where you log in. You must activate Premium one time in each new browser. Refer to [How to activate Voice Out Premium on a new computer/profile?](/help/account-and-billing/how-to-activate-voice-out-premium-on-a-new-computer-profile) {% hint style="info" %} Pronunciation rules do not copy to a new computer automatically. On the new computer, open the Settings page. Then click **Sync** in the **Pronunciation Rules** section. {% endhint %} ## Manage your subscription To see your plan, receipts, and credits, or to cancel your subscription, go to your account page: . If you cancel, you keep Premium until the end of the period that you paid for. After that date: * Premium voices stop. Voice Out uses your browser's built-in voices. * You cannot use the Reader. * Voice Out stops applying your pronunciation rules. Voice Out keeps your rules. If you upgrade again, all your settings and rules are available again. ## Questions or ideas If you have a question, or an idea for a new feature, send an email to . # Pronunciation Rules Tell Voice Out how to say acronyms, names, and technical words. Text-to-speech voices sometimes say words incorrectly. A voice can spell an acronym letter by letter, or say a name incorrectly. A pronunciation rule tells Voice Out to replace a text with a different text before the voice reads it. {% hint style="info" %} You must have Voice Out Premium to add, import, or sync pronunciation rules. Refer to [Upgrade To Premium](/premium/upgrade-to-premium). {% endhint %} ## Examples | Text | Pronunciation | Result | | ------ | ------------------------- | --------------------------------------- | | SQL | sequel | The voice says "sequel", not "S Q L". | | i.e. | that is | The voice says "that is", not "eye ee". | | e.g. | for example | The voice says "for example". | | gif | jif | The voice says "jif". | | w3c | World Wide Web Consortium | The voice says the full name. | | Nguyen | win | The voice says the name as "win". | ## Open the pronunciation rules 1. Right-click the Voice Out button to the right of the address bar. 2. Click **Options**. 3. In the left sidebar, click **Pronunciation Rules**. ## Add a rule 1. In the **Custom Rules** area, click **Add Rule**. 2. In **Text**, type the text that Voice Out says incorrectly. Example: `w3c`. 3. In **Pronunciation**, type the text that Voice Out must say. Example: `World Wide Web Consortium`. 4. Click **Add Rule**. If a rule for the same text exists, the new rule replaces it. {% hint style="info" %} For the **Pronunciation**, write the word as it sounds. Example: to make Voice Out say "Nguyen" as "win", type `win`. Try different spellings until the voice says the word correctly. {% endhint %} ## Test a rule 1. In the **Test Pronunciation** area, type a sentence that contains your text. 2. Click **Test Pronunciation**. 3. Listen to the voice. If the word is not correct, edit the rule. You can also open a webpage that contains the word, and listen to it with Voice Out. ## Edit or delete a rule * To edit a rule, click the edit icon in the **Actions** column. Change the text, then click **Update Rule**. * To delete a rule, click the delete icon in the **Actions** column. * To delete many rules, select the checkboxes next to the rules. Then click **Delete**. ## Add many rules at the same time 1. Click **Bulk Add**. 2. Type one rule on each line, in the format `text,pronunciation`.\ Example: ``` SQL,sequel i.e.,that is w3c,World Wide Web Consortium ``` 3. Click **Add Rules**. Voice Out shows the number of rules that it added and the number of lines with errors. {% hint style="warning" %} Do not use commas in the text or in the pronunciation. Voice Out uses the comma to separate the two parts. A line with more than one comma causes an error, and Voice Out does not add that rule. {% endhint %} ## Export your rules 1. Click **Export**. 2. Copy the text in the dialog box. The export uses the same `text,pronunciation` format as **Bulk Add**. To copy your rules to a different account, paste the text into **Bulk Add** in that account. ## Use your rules on a different computer Voice Out keeps your rules in your browser. When you add, edit, or delete a rule, Voice Out also saves the change to your account. Voice Out does not copy rules to a new computer automatically. To get your rules on a different computer or browser profile, do these steps: 1. Install Voice Out and activate Premium on the new computer. Refer to [How to activate Voice Out Premium on a new computer/profile?](/help/account-and-billing/how-to-activate-voice-out-premium-on-a-new-computer-profile) 2. Open the **Pronunciation Rules** section on the Settings page. 3. Click **Sync**. Voice Out downloads your rules from your account and adds them to the rules in your browser. {% hint style="warning" %} Log in to Voice Out before you add rules. If you are not logged in, Voice Out cannot save the rules to your account, and **Sync** cannot find them. {% endhint %} ## How Voice Out applies the rules * Rules are not case-sensitive. A rule for `sql` also changes `SQL` and `Sql`. * Rules change only full words. A rule for `cat` does not change `category`. * If two rules match the same text, Voice Out uses the rule with the longer text first. * Rules operate with all voices: premium voices, browser voices, and custom voices. * Rules operate on webpages, Google Docs, and PDFs that you read with the Voice Out extension. * The [Reader](/premium/voice-out-premium-guide#reader) web app does not use pronunciation rules at this time. * Rules do not use wildcards or regular expressions. {% hint style="info" %} Premium credits count the characters that the voice reads. A rule that makes text longer also uses more credits. Example: the rule `w3c` → `World Wide Web Consortium` uses 25 credits each time, not 3. {% endhint %} ## If your Premium subscription ends Voice Out keeps your rules, but it does not apply them. Voice Out reads the original text. You cannot add, import, or sync rules. When you upgrade again, Voice Out applies your rules again. You do not have to add them again. ## Related articles * [Voice Out Premium Guide](/premium/voice-out-premium-guide) * [Upgrade To Premium](/premium/upgrade-to-premium) # Credit Packs Buy more premium credits when your monthly credits are not sufficient. Voice Out Premium gives you 400,000 premium credits each month. If you use all your monthly credits, you can buy credit packs. Credit packs let you continue to use premium voices before your monthly credits reset. {% hint style="info" %} You must have a Voice Out Premium subscription to use credit packs. {% endhint %} ## How credits work * Premium voices use one credit for each character that they read. Some of the highest-quality voices use two credits for each character. * Your browser's built-in voices do not use credits. * Your monthly credits reset one time each month. ## What a credit pack gives you | Item | Value | | ---------------------------- | -------------------------- | | Credits in each pack | 400,000 | | Price of each pack | $4.00 | | Expiry | Pack credits do not expire | | Number of packs in one order | 1 to 20 | Voice Out uses pack credits only after you use all your monthly credits. Voice Out applies pack credits automatically. You do not have to do an action. ## Buy credit packs 1. Open the purchase page: . 2. If the page asks you to log in, log in with the account that you used to upgrade. 3. Click **+** or **−** to set the number of packs. 4. Examine the **Order Summary**. It shows the number of packs, the total credits, and the total price.\ Example: 3 packs give 1,200,000 credits for $12.00. 5. Complete the payment. ## Monitor your credits To see your credits, open your account page: . The account page shows: * The monthly credits that you used this month * The monthly credits that remain * The pack credits that remain * The date when your monthly credits reset Look at this page to know when to buy more credit packs. # General Answers to general questions about Voice Out, and solutions to common problems. # Which browsers and devices does Voice Out support? ## Voice Out extension The Voice Out extension operates in these browsers: * Google Chrome * Microsoft Edge * Other browsers that use Chromium, for example Brave, Opera, and Vivaldi The extension operates on these operating systems: * Windows * macOS * Linux * ChromeOS Voice Out does not operate in Firefox or Safari. ## Phones and tablets Phone and tablet browsers do not support the Voice Out extension. You have two options: * **Reader (Premium).** Upload your files to the Reader at and listen in the browser on your phone or tablet. Refer to the [Voice Out Premium Guide](/premium/voice-out-premium-guide#reader). * **Use My Phone.** Play audio from the extension on your computer through your phone. Refer to [How to play Voice Out audio on your phone?](/help/features/how-to-play-voice-out-audio-on-your-phone) # Why does Voice Out say "Cannot Voice Out this website"? Voice Out shows this message on pages where the browser does not let extensions operate. You cannot change this. The browser blocks all extensions on these pages, not only Voice Out. Voice Out cannot read these pages: * Browser pages that start with `chrome://`, `edge://`, or `about:`, for example the Settings page and the New Tab page * The Chrome Web Store * The Microsoft Edge Add-ons store * The Firefox Add-ons store ## What to do * To listen to text from one of these pages, copy the text into a different page, for example a Google Doc. Then start Voice Out on that page. * If you see this message on a different page, send the address (URL) of the page to . # Why does Voice Out ask for permission to read this page? Voice Out can read most webpages without more permissions. Some types of pages need a special reader. For these pages, Voice Out must have permission to access the site. When this permission is necessary, Voice Out shows this message: > Voice Out needs permission to read this page. Chrome will ask to access websites. Voice Out asks for permission on these types of pages: * PDFs that you open in the browser, in Adobe Acrobat, or in Kami * Google Docs * Google Play Books * Word documents on OneDrive, SharePoint, and Dropbox * Chegg and VitalSource books * Libby books * Liberty University courses ## Give the permission 1. In the Voice Out pop-up, click **Grant permissions**. 2. When the browser asks for permission, click **Allow**. 3. If the page reloads, start Voice Out again. Voice Out asks for each permission one time only. {% hint style="info" %} Voice Out reads a page only when you start Voice Out on it. For more data, refer to [Does Voice Out store the text I listen to?](/help/general/does-voice-out-store-the-text-i-listen-to) {% endhint %} ## If you clicked Deny Start Voice Out on the page again. Voice Out shows the **Grant permissions** button again. # Voice Out says "Didn't find any text to read" Voice Out shows this message when it cannot find the main text on a page. This can occur on these types of pages: * Pages that show text as an image * Pages that draw text on a canvas, for example some online editors and games * Pages with very little text, for example a login page * Pages that did not complete loading ## What to do 1. Wait until the page loads completely. Then start Voice Out again. 2. Select the text that you want to hear. Then start Voice Out.\ Voice Out reads only the selected text. 3. Select the text, right-click it, and click **Voice Out selected text**. If the page is a PDF, refer to [How to read PDFs with Voice Out?](/help/features/how-to-read-pdfs-with-voice-out) If Voice Out does not read the text after these steps, send the address (URL) of the page to . # Voice Out says "Language not supported" Voice Out finds the language of each page. Then it selects a voice for that language. If Voice Out cannot find a voice for the language, it shows "Language not supported". This usually occurs when your browser and your computer do not have a voice for the language. ## What to do Do one or more of these steps: * **Select a voice manually.** Open the Voice Out Settings page and select a **Voice** that speaks the language. For instructions, refer to [How to change the voice, speed, pitch, and volume?](/help/features/how-to-change-the-voice-speed-pitch-and-volume) * **Use a premium voice.** Voice Out Premium gives you more than 100 voices in more than 60 languages. Refer to [Upgrade To Premium](/premium/upgrade-to-premium). * **Add a voice to your computer.** Windows and macOS let you install more voices. Then restart the browser. * **Use a custom voice.** Refer to [Enable Custom Voices](/introduction/enable-custom-voices). {% hint style="info" %} If Voice Out finds the wrong language, select the text and start Voice Out again. You can also set a **Primary language** on the Settings page. The **Primary language** shows only the voices for that language in the **Voice** list. {% endhint %} # The voice does not start If Voice Out does not start to read, or if you see "Timeout, TTS never started, try picking another voice?", do these steps in sequence. After each step, try Voice Out again. 1. **Examine the volume.** Make sure that your computer is not muted. Make sure that the Voice Out **Volume** is not at the minimum. 2. **Reload the page.** Then start Voice Out again. 3. **Select a different voice.** Some browser voices do not start reliably. Open the Settings page and select a different **Voice**. Then click **Test Voice**. Refer to [How to change the voice, speed, pitch, and volume?](/help/features/how-to-change-the-voice-speed-pitch-and-volume) 4. **Decrease the speed.** Some browser voices do not operate at speeds higher than 2x. Set the **Speaking Rate** to 1.0x. 5. **Look for the pinned Voice Out tab.** If you closed it, start Voice Out again. Refer to [What is the pinned Voice Out tab?](/help/general/what-is-the-pinned-voice-out-tab) 6. **Restart the browser.** ## If you use a premium voice If the browser opens the login page, the Premium page, or the credit packs page, refer to [Premium voices do not play after I upgraded](/help/account-and-billing/premium-voices-do-not-play-after-i-upgraded). ## If the problem continues Send an email to . Include the name of the voice and the address (URL) of the page. # What is the pinned Voice Out tab? When you start Voice Out, a small pinned tab opens at the left of your tab bar. Voice Out uses this tab to play the audio. The tab lets Voice Out continue to read when you go to a different tab or a different page. The tab closes automatically after 5 minutes with no playback. {% hint style="warning" %} Do not close the pinned tab while Voice Out reads. If you close the tab, the audio stops. {% endhint %} ## Hide the tab You can tell Voice Out to play the audio inside the webpage. Then Voice Out does not open the pinned tab. 1. Click the pinned Voice Out tab. 2. Click **Hide this tab**. 3. Click **Hide**. {% hint style="info" %} When Voice Out plays audio inside the webpage, the audio stops if you go to a different page in that tab. In Incognito windows, Voice Out always uses the pinned tab. {% endhint %} ## Show the tab again 1. Right-click the Voice Out button, then click **Options**. 2. Go to the **Advanced** section. 3. In **Audio Player**, select **Player tab (default)**. # The first words of each paragraph are missing with Bluetooth headphones Many Bluetooth headphones and speakers go into sleep mode when there is no sound. Voice Out stops for a short time between paragraphs. During this time, the headphones go to sleep. When the next paragraph starts, the headphones need time to wake up, and you do not hear the first words. ## Solution 1. Right-click the Voice Out button, then click **Options**. 2. Go to the **Advanced** section. 3. Turn on **Fix missing first few words of each paragraph when using Bluetooth headset**. Voice Out then plays a silent sound between paragraphs. The silent sound keeps the headphones awake. {% hint style="info" %} If you do not use Bluetooth headphones or speakers, you do not need this setting. {% endhint %} # Why did the Google Translate voices disappear? The Google Translate voices are free voices from Google. Google limits how much you can use them. To prevent a block from Google, Voice Out applies this limit: * After 60 minutes of continuous use, Voice Out stops the Google Translate voices for 15 minutes. * During these 15 minutes, the Google Translate voices are not in the **Voice** list. After 15 minutes, the voices come back automatically. ## What to do during the 15 minutes * Select a different voice, for example a browser voice or an offline voice. * For long periods of listening without limits, use a premium voice. Refer to [Upgrade To Premium](/premium/upgrade-to-premium). # What is "Connect Google Wavenet"? Voice Out gives you some free Google Wavenet voices. These voices use Google's public demo page. Before you can use them, you must connect Voice Out to the demo page one time. When you select one of these voices for the first time, Voice Out shows **Connect Google Wavenet** with **Step 1 of 2** and **Step 2 of 2**. ## Connect Google Wavenet 1. If Voice Out shows **Grant permissions**, click it. Then click **Allow**.\ Voice Out needs this permission to read the connection data from the demo page. 2. Click **Connect Google Wavenet**.\ Voice Out opens the Google demo page in a new tab. 3. On the Google page, click the blue **SPEAK IT** button. 4. If Google shows a checkbox, select **I'm not a robot**. 5. Wait for the green message: "Successful, you can now use Google Wavenet voices." 6. Close the tab. You can now use the free Google Wavenet voices. {% hint style="warning" %} These free voices depend on a Google demo page. Google can stop or change this page at any time. Then the voices stop. For reliable voices, use premium voices or your own Google API key. Refer to [Upgrade To Premium](/premium/upgrade-to-premium) or [Enable Custom Voices](/introduction/enable-custom-voices). {% endhint %} # Does Voice Out store the text I listen to? No. Voice Out does not store the text that you listen to. Voice Out reads a page only when you start Voice Out on it. Where the text goes depends on the voice that you use: | Voice | Where the text goes | | -------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Browser and offline voices | The text stays on your computer. Your browser or operating system makes the audio. | | Premium voices | Voice Out sends the text to its servers and to the voice provider. They return the audio. Voice Out does not store the text or the audio. Voice Out counts the characters to calculate your credits. | | Free Google voices (Google Translate and Google Wavenet) | Your browser sends the text directly to Google. | | Custom voices with your API key | Your browser sends the text directly to the provider that you set. Your API keys stay in your browser. | ## Data that Voice Out keeps * **Reader files:** Voice Out keeps the files that you upload to the Reader, and the pages that you send with **Open in Web App**. Voice Out keeps them until you delete them. * **Pronunciation rules:** Voice Out saves your rules to your account. * **Settings:** Voice Out keeps your settings in your browser. Voice Out does not sell your data and does not show advertisements. For all the data, read the [Voice Out privacy policy](https://voiceout.app/privacy/). # Account & Billing # How to activate Voice Out Premium on a new computer/profile? Your Voice Out Premium subscription is for one person. You can use it on many computers and browser profiles. You must activate Premium one time in each new browser. A new browser is a browser on a different computer, or a different profile in the same browser. To activate Premium in a new browser, do these steps: 1. Install the [Voice Out extension](https://voiceout.app/install/) in the new browser.\ Voice Out works in Chrome, Edge, and other Chromium browsers on Windows, Mac, Linux, and ChromeOS. 2. In the new browser, open the [Voice Out Premium activation page](https://voiceout.app/premium/activate/). 3. If the page asks you to log in, log in with the account that you used to upgrade.\ Usually, this is your Google account. Click **Continue with Google**, then select your Google account. 4. Wait for the activation page to open again. The page activates Premium automatically. Premium is now active in the new browser. {% hint style="info" %} If the activation page shows that you do not have Premium, you possibly logged in with a different account. Log out, then log in with the account that you used to upgrade. If the problem continues, send an email to . {% endhint %} # Premium voices do not play after I upgraded When you select a premium voice, Voice Out examines your account. If Voice Out cannot play the premium voice, it changes the voice back to **Auto select** and opens a page in your browser. The page tells you the cause of the problem. | Page that opens | Cause | Solution | | ----------------------------------------------- | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------ | | Login page | You are not logged in to Voice Out. | Log in with the account that you used to upgrade. | | Premium page (`voiceout.app/premium/`) | Premium is not active for this account or in this browser. | Do the steps in [Activate Premium manually](#activate-premium-manually). | | Credit packs page (`voiceout.app/add-credits/`) | You used all your premium credits for this month. | Buy a credit pack, or wait for your monthly reset. Refer to [Credit Packs](/credit-packs). | After you correct the problem, select the premium voice again. ## Activate Premium manually 1. Open the activation page: . 2. Make sure that you are logged in with the account that you used to upgrade.\ If you logged in with a different account, log out. Then log in with the correct account. 3. Wait for the page to activate Premium. 4. Open the Voice Out Settings page and select a premium voice again. ## Other causes * **Your payment failed.** Voice Out pauses Premium until the payment is complete. Refer to [My payment failed. How do I update my payment method?](/help/account-and-billing/my-payment-failed-how-do-i-update-my-payment-method) * **You did not select a premium voice.** Voice Out does not change your voice automatically after you upgrade. Refer to [Premium voices](/premium/voice-out-premium-guide#premium-voices). If the problem continues, send an email to . Include the email address of your Voice Out account. # How do premium credits work? Premium voices use premium credits. Voice Out Premium gives you 400,000 premium credits each month. ## How Voice Out counts credits * A premium voice uses one credit for each character that it reads. Spaces and punctuation are also characters. * Voices with names that start with **OpenAI** use two credits for each character. * Browser voices, offline voices, the free Google voices, and custom voices do not use credits. * If a pronunciation rule makes a text longer, the voice uses more credits. {% hint style="info" %} One page of text has approximately 3,000 characters. Thus, 400,000 credits are sufficient for approximately 130 pages each month. {% endhint %} Voice Out prepares the next part of the text before the current part ends. This prevents pauses in the audio. If you stop the audio, Voice Out has possibly used credits for the next part also. ## When your credits reset Your monthly credits reset one time each month. Monthly credits that you do not use do not carry over to the next month. ## See your credits Go to your account page: . The **Premium Credit Usage** area shows: * The credits that you used this month * The date when your credits reset * Your credit pack credits, if you bought credit packs ## If you use all your credits Voice Out opens the credit packs page. You have three options: * Buy a credit pack. Each pack gives you 400,000 credits for $4. Pack credits do not expire. Refer to [Credit Packs](/credit-packs). * Use a browser voice until your credits reset. * Use a custom voice with your own API key. Refer to [Enable Custom Voices](/introduction/enable-custom-voices). # My payment failed. How do I update my payment method? If your renewal payment fails, Voice Out sends you an email. Usually, a payment fails because a card expired or because a bank blocked the payment. {% hint style="warning" %} While the payment is not complete, Voice Out pauses Premium. If the payment continues to fail, Voice Out cancels your subscription, and your account moves to the free plan. {% endhint %} ## Update your payment method Do one of these procedures: * **From the email.** Open the email about the failed payment. Click the button in the email, then type the new card data. * **From your account page.** 1. Go to your account page: . 2. Find the **VOICE OUT PREMIUM RENEWAL FAILED** message. 3. Click **Renew Voice Out Premium**. 4. Complete the payment. When the payment is complete, Voice Out activates Premium again immediately. ## If Premium does not activate Open the activation page: . Refer to [Activate Premium](/premium/activate-premium). ## Pay with PayPal If your card continues to fail, you can pay with PayPal. Send an email to , and we help you change your payment method. ## Cancel If you do not want to continue, you can cancel. Refer to [How to cancel Voice Out Premium?](/help/account-and-billing/how-to-cancel-voice-out-premium) # How to switch between monthly and yearly? Voice Out Premium has two plans: | Plan | Price | | ------- | ----------------------------- | | Monthly | $6 each month | | Yearly | $48 each year ($4 each month) | The yearly plan costs 33% less than the monthly plan. The two plans give you the same features. ## Switch your plan 1. Send an email to from the email address of your Voice Out account. 2. Tell us the plan that you want. We change your plan and tell you the date of your next payment. {% hint style="warning" %} Do not buy a second subscription to change your plan. If you do, you pay for two subscriptions. {% endhint %} # How to download receipts and invoices? Voice Out keeps a receipt for each payment. 1. Go to your account page: . 2. Find the **Billing History** area.\ Each line shows the amount, the product, and the date of a payment. 3. Click the download icon next to a payment. Voice Out downloads the receipt as a PDF. {% hint style="info" %} If you need a different name, company name, address, or tax number on your invoice, send an email to . {% endhint %} # How to cancel Voice Out Premium? You can cancel Voice Out Premium at any time. There is no cancellation fee. ## Cancel your subscription 1. Go to your account page: . 2. In **Your Plans**, click **Cancel Subscription**. 3. In the dialog box, click **Cancel subscription**. Voice Out sends you an email to confirm the cancellation. You do not pay again. ## What occurs after you cancel You keep Premium until the end of the period that you paid for. Your account page shows the date. After that date: * Premium voices stop. Voice Out uses your browser's built-in voices. * You cannot use the Reader. * You cannot add or change pronunciation rules. Voice Out keeps your rules. You can continue to use Voice Out free of charge. ## Change your decision If you cancel and then change your decision before the end date: 1. Go to your account page: . 2. Click **Re-Activate Subscription**. Your subscription continues, and Voice Out charges you on the usual renewal date. {% hint style="info" %} If you want a refund, refer to [How to get a refund?](/help/account-and-billing/how-to-get-a-refund) {% endhint %} ## Upgrade again later If your Premium ended, go to to upgrade again. Your voice, settings, and pronunciation rules are available again immediately. # How to get a refund? Voice Out Premium has a 30-day money-back guarantee. ## Conditions You can get a full refund if: * You ask for the refund not more than 30 days after your purchase, **and** * You used fewer than 2,000 premium credits. To see your credits, go to your account page: . ## Ask for a refund 1. Send an email to . 2. Send the email from the email address of your Voice Out account. 3. Tell us that you want a refund. You do not have to give a reason. When we complete the refund, we send you an email. The money usually arrives in your account in 5 to 10 business days. For all the conditions, read the [refund policy](https://voiceout.app/cancellation/). # How to move Premium to a different account? You can move your Voice Out Premium subscription to a different Voice Out account. For example, you upgraded with a personal Google account, but you want to use your work account. 1. Make sure that the new account exists. If it does not, go to and log in with the new email address one time. 2. Send an email to from the email address of the account that paid. 3. Tell us the email address of the new account. When we move the subscription, we send you an email. Then do these steps: 1. Log out of Voice Out. 2. Log in with the new account. 3. Open the activation page: . Refer to [Activate Premium](/premium/activate-premium). ## Change your name or email address To change the name or the email address of your account, go to your account page: . In **Account Info**, click **Edit** next to the item. # Team, school, and company plans You can buy Voice Out Premium for a group, for example: * A team or a company * A school, a class, or a university department * A library or an organization that helps persons with disabilities To get a price for your group, send an email to . Include this data: * The name of your organization * The number of persons who will use Voice Out * The payment method that you prefer Each person in the group uses Premium with their own Voice Out account. # How to delete my Voice Out account? {% hint style="danger" %} You cannot undo this procedure. When you delete your account, you lose your Reader files and your pronunciation rules. Voice Out also cancels your Premium subscription. If you want a refund, ask for it before you delete your account. Refer to [How to get a refund?](/help/account-and-billing/how-to-get-a-refund) {% endhint %} 1. Go to your account page: . 2. Go to the **Account Actions** area. 3. Click **Delete My Account**. 4. Click **Yes**. ## After you delete your account * You can continue to use the Voice Out extension with browser voices. You do not need an account for this. * To remove the extension, right-click the Voice Out button, then click **Remove from Chrome**. ## Delete all your data To ask us to delete all your personal data, send an email to from the email address of your account. For more data, read the [Voice Out privacy policy](https://voiceout.app/privacy/). # Features # How to change the voice, speed, pitch, and volume? You can change the voice and the audio settings on the Settings page or in the Voice Out pop-up. ## On the Settings page 1. Right-click the Voice Out button, then click **Options**. 2. In the **General** section, click the **Voice** list. 3. Select a voice. To find a voice, type its name or language in the search box. 4. Click **Test Voice** to hear the voice. 5. In the **Audio Controls** section, set these values: | Setting | Range | Default | | ----------------- | ----------- | ------- | | **Speaking Rate** | 0.3x to 3x | 1.0x | | **Pitch** | 0 to 2 | 1.0 | | **Volume** | 20% to 100% | 100% | Voice Out saves the changes automatically. ## In the Voice Out pop-up 1. Click the Voice Out button. 2. In the left sidebar, click the speed value (for example **1.0x**) to change the speed. 3. Click the settings icon to change the language, voice, pitch, and volume. ## The voice list The **Voice** list has these groups: | Group | Description | | ------------------- | ---------------------------------------------------------------------------------------- | | **Auto select** | Voice Out selects a voice for the language of each page. | | **Favorites** | The voices that you starred. Click the star next to a voice to add it. | | **Premium Voices** | Natural-sounding voices. You must have Voice Out Premium. | | **Offline Voices** | Voices that are installed on your computer. They operate without an internet connection. | | **Standard Voices** | Free voices from your browser and from Google. | {% hint style="info" %} Voice Out keeps a different speed for each voice. When you change the voice, the speed can change. Set the **Speaking Rate** again for the new voice. {% endhint %} {% hint style="warning" %} Some browser voices do not operate correctly at speeds higher than 2x. For high speeds, use a premium voice. {% endhint %} ## Set the language By default, Voice Out finds the language of each page automatically. To show only the voices for one language, set **Primary language** in the **General** section. # How to read PDFs with Voice Out? Voice Out reads PDFs. The procedure depends on where the PDF is. ## PDFs on a website 1. Open the PDF in your browser. 2. Click the Voice Out button. 3. If Voice Out shows **Grant permissions**, click it. Then click **Allow**.\ Voice Out needs this permission one time only. Refer to [Why does Voice Out ask for permission to read this page?](/help/general/why-does-voice-out-ask-for-permission-to-read-this-page) 4. Voice Out opens the PDF in the Voice Out PDF viewer and starts to read. This procedure also applies to PDFs that you open in the Adobe Acrobat extension and in Kami. ## PDFs on your computer When you open a PDF from your computer, Voice Out opens the Voice Out PDF reader at . Voice Out shows "Please use the form to upload your PDF file to Voice Out". 1. In the Voice Out PDF reader, open your PDF file with the open-file button. 2. Click the Voice Out button to start to read. ## PDFs inside a webpage Some websites show a PDF inside a page. If Voice Out cannot read this type of PDF, it shows "Please save this PDF file to your computer and open it inside this PDF viewer to Voice Out". 1. Download the PDF to your computer. 2. Click the **PDF viewer** link in the message. 3. Open the PDF that you downloaded. 4. Click the Voice Out button. ## Scanned PDFs A scanned PDF contains images of pages, not text. Voice Out cannot read the text in images. Use a PDF tool with OCR (text recognition) to add text to the PDF first. ## Listen to PDFs on your phone With Voice Out Premium, you can upload PDFs to the Reader and listen on any device. Refer to the [Voice Out Premium Guide](/premium/voice-out-premium-guide#reader). # How to read Google Docs aloud? Voice Out reads Google Docs documents. 1. Open the Google Doc. 2. Click the Voice Out button. 3. If Voice Out shows **Grant permissions**, click it. Then click **Allow**. Voice Out starts to read from the start of the document. ## Read a part of the document 1. Select the text that you want to hear. 2. Click the Voice Out button. Voice Out reads only the selected text. ## The page reloads one time Voice Out must prepare Google Docs before it can read them. If a Google Doc was open before you installed or updated Voice Out, Voice Out reloads that tab one time. This is normal. After the reload, start Voice Out again. {% hint style="info" %} Voice Out also reads Google Slides and files that you preview in Google Drive. {% endhint %} # How to read Google Play Books, Libby, and VitalSource books? Voice Out reads ebooks in these online readers: * Google Play Books * Libby * VitalSource and Chegg books * Word documents on OneDrive, SharePoint, and Dropbox ## Read an ebook 1. Open the book in the online reader. 2. Go to the page where you want to start. 3. Click the Voice Out button. 4. If Voice Out shows **Grant permissions**, click it. Then click **Allow**.\ If the page reloads, click the Voice Out button again. Voice Out reads the page. Then it turns to the next page automatically. ## Make sure that Voice Out can find the text Voice Out reads only the text that it can find on the page. Voice Out cannot read text that is in an image. To do a test, try to select a few words on the page with your mouse: * If you can select the words, Voice Out can usually read them. * If you cannot select the words, the reader possibly shows the page as an image. Voice Out cannot read this page. ## Other ebook files To listen to an EPUB file that is on your computer, use the Reader (Premium). Refer to the [Voice Out Premium Guide](/premium/voice-out-premium-guide#reader). If your ebook site is not in the list, send the address (URL) to . # How to change the text highlighting and display? While Voice Out reads, the Voice Out pop-up shows the text. It highlights the part that Voice Out reads, and it scrolls automatically to keep that part visible. {% hint style="info" %} Click a paragraph in the pop-up to start to read from that paragraph. {% endhint %} ## Change the highlighting 1. Click the Voice Out button. 2. In the left sidebar, click the settings icon. 3. In **Text Highlighting**, select one of these options: | Option | Result | | ----------------------------- | -------------------------------------------------------------------------------------------------------------------------- | | **Show in popup** (default) | The text and the highlight show in the Voice Out pop-up. | | **Show in a separate window** | The text and the highlight show in a separate window. The window stays open when you click a different part of the screen. | | **Turn off** | Voice Out does not highlight the text. | You can also turn the highlighting on or off on the Settings page. Go to **Appearance**, then use **Show text highlighting during speech**. ## Change the text size In the left sidebar of the pop-up, click **A-** to make the text smaller. Click **A+** to make the text larger. ## Use dark mode In the left sidebar of the pop-up, click the theme icon. The pop-up changes between light mode and dark mode. # How to change the keyboard shortcuts? Voice Out has these default keyboard shortcuts: | Action | Windows, Linux, ChromeOS | Mac | | ------------------------------------ | ------------------------ | ------------ | | Play/Pause | `Alt + P` | `Option + P` | | Stop | `Alt + O` | `Option + O` | | Forward | `Alt + .` | `Option + .` | | Rewind | `Alt + ,` | `Option + ,` | | Activate Voice Out (open the pop-up) | Not set | Not set | If Voice Out is not reading, `Alt + P` starts to read the current page. **Forward** goes to the next part of the text. **Rewind** goes to the start of the current part. Push **Rewind** again quickly to go to the previous part. ## Change a shortcut 1. Go to `chrome://extensions/shortcuts`. In Edge, go to `edge://extensions/shortcuts`.\ You can also open the Voice Out Settings page, go to **Keyboard Shortcuts**, and click **Change Keyboard Shortcuts**. 2. Find **Voice Out**. 3. Click the pencil icon next to the action. 4. Push the new key combination. ## Make a shortcut operate in all applications By default, the shortcuts operate only when the browser is the active window. To use a shortcut when a different application is active, select **Global** in the list next to the shortcut. ## If a shortcut does not operate * A different extension or application possibly uses the same shortcut. Select a different key combination. * Shortcuts do not operate on pages where extensions cannot operate. Refer to [Why does Voice Out say "Cannot Voice Out this website"?](/help/general/why-does-voice-out-say-cannot-voice-out-this-website) # How to play Voice Out audio on your phone? With **Use My Phone**, Voice Out on your computer sends the text to your phone. Your phone reads the text aloud with its own voices. This is useful when your computer has no speakers, or when your phone has a voice that you prefer. ## Connect your phone 1. Right-click the Voice Out button, then click **Options**. 2. In the **Voice** list, select **Use My Phone**. 3. Start Voice Out on a page.\ Voice Out shows "Phone not connected". 4. Click **Connect**.\ Voice Out shows a 6-digit pairing code. 5. On your phone, open . 6. Type the pairing code, then tap **Connect**. 7. Wait for "Pairing successful". Voice Out now plays the audio on your phone. {% hint style="info" %} You must complete the pairing in less than 2 minutes. If the pairing fails, click **Try again** to get a new code. {% endhint %} ## If the phone disconnects If your phone goes to sleep, or if you close the page on your phone, Voice Out shows "Phone disconnected". Click **Reconnect**, then do the steps again. {% hint style="info" %} To listen to your files on your phone without your computer, use the Reader (Premium). Refer to the [Voice Out Premium Guide](/premium/voice-out-premium-guide#reader). {% endhint %} # Can I download the audio as an MP3? No. Voice Out does not save audio files at this time. Voice Out plays the audio while it reads. ## Alternatives * **Listen on your phone.** With Voice Out Premium, upload your file to the Reader. Then listen in the browser on your phone or tablet. Refer to the [Voice Out Premium Guide](/premium/voice-out-premium-guide#reader). * **Send a webpage to your phone.** With Voice Out Premium, use **Open in Web App** to save a webpage to the Reader. Refer to [Open in Web App](/premium/voice-out-premium-guide#open-in-web-app). If you need MP3 files, send an email to and tell us how you will use them. Your requests help us decide which features to make next. # How to reset Voice Out settings? If Voice Out does not operate correctly after you changed settings, you can reset all settings to their default values. {% hint style="warning" %} A reset also deletes the pronunciation rules in your browser. If you are a Premium user, Voice Out also keeps your rules in your account. After the reset, click **Sync** in the **Pronunciation Rules** section to get them back. Refer to [Pronunciation Rules](/premium/pronunciation-rules#use-your-rules-on-a-different-computer). {% endhint %} ## Reset the settings 1. Right-click the Voice Out button, then click **Options**. 2. Go to the **Advanced** section. 3. Click **Reset All Settings**. 4. In the **Reset all settings?** dialog box, click **Reset**. Voice Out sets the voice, speed, pitch, volume, and all other settings to their default values. ## After the reset * Select your voice again. Refer to [How to change the voice, speed, pitch, and volume?](/help/features/how-to-change-the-voice-speed-pitch-and-volume) * A reset does not delete the API keys of your custom voices. # How to enable Voice Out on local file URLs? A local file is a file on your computer, for example a PDF that you open from your Downloads folder. The address of a local file starts with `file://`. For security, Chrome does not let extensions read local files. You must give Voice Out permission to read them. Do these steps: 1. Open Chrome. 2. Right-click the Voice Out button, then click **Manage Extension**. 3. Find the **Allow access to file URLs** switch.
The Allow access to file URLs switch on the extension details page

The Allow access to file URLs switch

4. Click the switch. When the switch is blue, Voice Out can read local files. 5. Open the local file again, then start Voice Out. # How to enable Voice Out in Incognito Mode? By default, Chrome does not run extensions in Incognito windows. To use Voice Out in an Incognito window, do these steps: 1. Open Chrome. 2. Right-click the Voice Out button, then click **Manage Extension**. 3. Find the **Allow in Incognito** switch. 4. Click the switch. When the switch is blue, Voice Out can run in Incognito windows. 5. Close all Incognito windows, then open a new Incognito window. # Contact Us Send an email to [**support@voiceout.app**](mailto:support@voiceout.app). We usually reply in less than 24 hours. To help us find the problem quickly, include this data in your email: * The address (URL) of the page where the problem occurs * Your browser (Chrome, Edge, or other) and your operating system * The voice that you use * A screenshot of the problem, if possible For team, school, or company plans, send an email to . ## Popular questions Before you send an email, look at these articles. They possibly have the answer to your question. * [Voice Out Premium Guide](/premium/voice-out-premium-guide) * [How to activate Voice Out Premium on a new computer/profile?](/help/account-and-billing/how-to-activate-voice-out-premium-on-a-new-computer-profile) * [How to enable Voice Out on local file URLs?](/help/features/how-to-enable-dictation-on-local-file-urls) * [How to enable Voice Out in Incognito Mode?](/help/features/how-to-enable-voice-out-in-incognito-mode) * [Premium voices do not play after I upgraded](/help/account-and-billing/premium-voices-do-not-play-after-i-upgraded) * [The voice does not start](/help/general/the-voice-does-not-start) * [How to read PDFs with Voice Out?](/help/features/how-to-read-pdfs-with-voice-out) * [How to cancel Voice Out Premium?](/help/account-and-billing/how-to-cancel-voice-out-premium) * [How to get a refund?](/help/account-and-billing/how-to-get-a-refund) * [Credit Packs](/credit-packs)